Privacy Policy

1. Who We Are

Prime Cleaning Services Maryland, operating as Prime Cleaning Service LLC ("we," "us," or "our"), is a professional house, Airbnb, and office cleaning service based in Annapolis, Maryland. We serve residential and commercial clients across Anne Arundel County and surrounding areas.

This Privacy Policy explains how we collect, use, and protect personal information when you interact with us through our website, contact forms, text messages, phone calls, or any other means of communication.

2. Information We Collect

We collect information you provide to us directly and information collected automatically when you visit our website or communicate with us. This may include:

• Contact information: Your name, phone number, email address, and home or property address
• Service information: Details about the cleaning service you're requesting, including property type, size, and special instructions
• Appointment and scheduling data: Dates, times, and frequency of services requested or booked
• Communication history: Records of text messages, emails, and phone calls between you and our team
• Payment information: Billing details processed securely through our payment partners (we do not store full card numbers)
• Website usage data: Pages visited, browser type, device information, and IP address collected via standard analytics tools

We only collect information that is necessary to provide our services and communicate with you effectively.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling, confirming, and managing your cleaning appointments
• Sending appointment reminders, invoices, quotes, and service follow-ups
• Responding to your inquiries, questions, and service requests
• Processing payments for services rendered
• Maintaining your service history for recurring cleaning clients
• Improving our services based on customer feedback
• Complying with legal obligations and resolving disputes

We do not use your personal information for purposes beyond what is described above without your explicit consent.

4. SMS / Text Messaging

What kinds of messages we send:

• Appointment confirmation and reminders
• Quotes and invoices for cleaning services
• Follow-up messages after a completed service
• Service updates, scheduling changes, or rescheduling notifications
• Responses to questions or messages you send us

How we collect opt-in consent: By submitting your phone number through our website contact form, online booking form, or by initiating a text message conversation with us, you agree to receive text communications from Prime Cleaning Services Maryland related to your service.

How to opt out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive texts from us. To opt back in, reply START at any time.

Help: Reply HELP to any of our text messages for assistance, or contact us directly at office@primecleaningmd.com.

Our SMS communications are sent through Jobber, a field service management platform, using a dedicated 10-digit long code (10DLC) phone number registered with The Campaign Registry (TCR) in compliance with U.S. carrier regulations.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as Jobber (scheduling and invoicing), payment processors, and Google Analytics to operate our business. These partners are contractually required to protect your data and may not use it for their own marketing purposes.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We will never sell your personal information or share it with third parties for marketing purposes.

6. How We Store and Protect Your Data

We take the security of your personal information seriously. We implement industry-standard safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction, including:

• Secure, encrypted platforms for storing client records and communication history
• Restricted access, only authorized team members can access your personal information
• Trusted third-party software (Jobber) that maintains its own security certifications and data protection standards
• Regular review of our data handling practices

We retain your personal information only as long as necessary to provide our services and comply with applicable laws. If you request deletion of your data, we will honor that request subject to any legal retention requirements.

7. Your Rights and Choices

Depending on where you are located, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions
• Opt-out of text messages: Reply STOP to any text message from us at any time
• Opt-out of email communications: Contact us at office@primecleaningmd.com to be removed from our mailing list

To exercise any of these rights, please contact us at office@primecleaningmd.com. We will respond to all requests within a reasonable timeframe.

8. Third-Party Services

Our website and business operations use the following third-party services that may collect or process data on our behalf:

• Jobber, Field service management platform used for scheduling, invoicing, client communication, and SMS messaging (Jobber Privacy Policy)
• Squarespace, Website hosting platform (Squarespace Privacy Policy)
• Google Analytics, Website traffic and analytics tool (Google Privacy Policy)
• Payment processors, For secure billing and payment collection

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the data practices of third-party services.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at office@primecleaningmd.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

This privacy policy is for informational purposes and does not constitute legal advice. We recommend consulting a licensed attorney to ensure your policy fully complies with all applicable laws in your jurisdiction, including Maryland state law, the TCPA, and any other regulations relevant to your business.